Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Time Guarantee

  • Every support request you submit to us will be responded to within maximum 1 hour. If your support ticket or e–mail requires additional assistance from a system administrator, we will forward it and leave a comment to let you know that your matter is being examined. If you take advantage of our Administration Services package, all of the server management tasks included there will be executed at a time of your liking.

  • Top quality support service
  • A First–Rate Tech Support Service

  • We’ll be at your disposal 24/7 to respond to any inquiries that you may have pertaining to our Hosting Control Panel or any of the apps that we have preinstalled for you on the server. In case you also require help tackling server administration tasks, you can take a look at our Administration Services package, which includes backup disk storage space, weekly OS updates, server monitoring and rebooting services, plus problem troubleshooting and software installation procedures.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Every Linux dedicated hosting server comes with our free–of–cost Hosting Control Panel, which offers an extensive knowledge base plus a selection of how–to video tutorials. Whenever you need assistance with the Hosting Control Panel, just press the Videos or Help buttons in the top right corner.